Welcome!
Thank you for doing business with The Ruthvens. We appreciate and value you as a customer. Our motto is: success is finding the right customer and keeping them. For seven decades, we have valued being a partner to our customers in helping them grow their businesses. No matter what time of day it may be, if we can be of assistance to you, please feel free to call!
Move-In Checklist
Customer Portal
Rent is due by the 1st of each month. Please visit Ruthvens.com/portal to select your payment method:
- Portal Auto Pay – Preferred Method
- ACH – ACH account information located within the Customer Portal
- Credit Card – credit card payment option available in Customer Portal
- Check – mail payments to P.O. Box 2420, Lakeland, FL 33806
Additional documents in the Customer Portal:
- W9 for Lessor
- Preferred Vendor Sheet
Your AP contact should have received an email from Tess in our office to set up the Customer Portal.
If you have any questions, please email tscherer@ruthvens.com.
Access Customer Portal
Mailbox Key
Should you need a mailbox key for your new location, please email mcraw@ruthvens.com.
Utilities
It is important that you set up the utilities for your leased address. The link below provides additional information from Lakeland Electric. Please call Customer Service at (863) 834-9535 from 7:30 am – 6 pm, Monday through Friday to set up or move your service.
View Utilities Instructions
Insurance
According to Section 9 of your lease agreement, you are required to provide a certificate of insurance. On the vendor sheet, you can find suggestions for insurance companies that we work with often. Please make arrangements for the Certificate of Insurance to be sent electronically to insurance@ruthvens.com each year. The Certificate of Insurance should have the following information displayed:
- Company name, mailing address, and policy number
- Generation date, effective date, and expiration date
- General Liability Coverage of at least $1,000,000
- Certificate Holder of the Lessor and mailing address on your lease
Your Ruthvens’ Team
Brandon Clark
President | 863.450.9540 | bclark@ruthvens.com
View Bio
Matt Ruthven, CCIM
Vice President of Leasing | 863.581.4637 | mruthven@ruthvens.com
View Bio
Alex Delannoy
Vice President of Brokerage | 863.224.6915 | adelannoy@ruthvens.com
View Bio
Jake Schner, MBA
Sales and Leasing | 863.686.3173 | 561.706.6299 | jschner@ruthvens.com
View Bio
Lease Administration & Accounting
Tess Scherer, Accounts Receivable Specialist
tscherer@ruthvens.com
Terra Dannison, Lease & Accounting Assistant
tdannison@ruthvens.com
Maintenance
Kevin Logue, VP of Operations
c: 863-559-3565 | klogue@ruthvens.com
Charlie McMullen, Maintenance Supervisor
c: 863-583-2498 | cmcmullen@ruthvens.com
Other
Certificates of Insurance
insurance@ruthvens.com
Mailboxes
mcraw@ruthvens.com